MERCARI FRIL PayPayフリマ
Suruga-ya Mandarake Rakuten Amazon Bandai MelonBooks Toranoana Animate
Due to the New Year holidays in Japan, there may be delays of approximately 10–14 days in transactions between December 27 (JST) and January 5 (JST).
Our office will be closed from December 30 (JST) to January 4 (JST). During this period, the following services will be suspended: item arrivals, packing, shipments, and email support.
All services will resume from January 5 (JST).
* Order placement and purchasing services will remain available as usual.
* Please rest assured that arrangements have been made so that parcels arriving during the holiday period will not be returned to the sender.
* Payments completed by 7:00 AM JST on December 29 will be shipped on December 27 (JST). Payments made after this time will be shipped on or after January 5 (JST).
Once FedEx confirms and bills the duty amount, we will proceed with your settlement (refunds or additional charges, if any).
We apologize for the delay and appreciate your patience. We will update this page as the situation evolves.
Scope: Orders shipped via FedEx SPD
Impact: Longer settlement time than usual (estimate: 1–2 months or more)
Action: We will automatically process settlement as soon as we receive the confirmed amount from FedEx
For the time being, this service will be available exclusively with the following FedEx shipping options: FedEx Priority, FedEx Economy, FedEx ICP, and FedEx Priority PAK.
Except for the handling of customs duties, all services and procedures remain the same as with standard FedEx shipping.
For further details regarding the SPD service, please refer to here
In addition, due to recent updates to FedEx’s terms and conditions, all U.S. customers are now required to provide tariff codes.
Please ensure that you enter this information at the time of your Final Payment on our website.
We also kindly ask you to review the following resources in advance:
- Comprehensive information on U.S. Customs procedures: FedEx – U.S. tariff impact on international shipping
- Tariff code / HTS code search (FedEx Ship Manager)
- U.S. Government HTS code search site
We kindly request that you submit your packing request within the designated period.
Important Notice: Requests for other shipping methods cannot be accepted at this time, as shipments to the U.S. are currently unavailable by other carriers. We regret that we are unable to address inquiries such as why Japan Post does not ship to the U.S. or why customs duties are incurred.
Regarding Japan Post’s UGX service, we will provide an announcement on our homepage as soon as it becomes available.
If the total taxable amount within a single shipment is USD 100 or less and marked as a “GIFT,” it can still be shipped via Japan Post as before.
Please note that the taxable amount is not the declared customs value, but rather the total amount paid to the seller (including tax) plus the acquisition cost.
Since Japan Post shipping options are not selectable for U.S. destinations on our website, customers who wish to use this option are kindly requested to contact us by email with the order number and preferred shipping method.
We sincerely appreciate your understanding and cooperation.
Applicable carrier: FedEx only
We will advance customs duties and taxes on behalf of the customer.
Duties are estimated at 25% of the taxable amount and included in the Final Payment (together with shipping).
Any difference will be refunded or additionally charged after customs clearance (approx. 2 months after delivery).
A fixed handling fee (¥520) and carrier disbursement fee (FedEx rules) also apply.
This service responds to recent U.S. customs regulation changes, which require sender-paid duties even for shipments under USD 800.
Please note:
This service may be modified, postponed, or discontinued without prior notice, depending on future changes in U.S. customs regulations, FedEx policies, or other circumstances.
Details are available here.
Until Japan Post resumes acceptance, we are unable to ship to the U.S. by these methods.
Orders can still be placed as usual, and we will inform you regarding extended storage periods or other measures in line with Japan Post’s response.
We appreciate your understanding that we are unable to provide a specific date for when we can resume shipping to the United States or which methods will be available.
This is entirely dependent on how U.S. customs handles the situation.
Currently, we do not have any shipping methods available for the U.S.
We are in the process of contacting various shipping companies, but since the situation with U.S. customs remains unclear,
we will contact you again as soon as we have an update.
For details, please check the official Japan Post announcement here:
Japan Post Information (August 25, 2025)
As an alternative shipping method, we kindly request that you utilize Japan Post for any shipments destined for the US during this period.
Please note that we are unable to provide information regarding the reason for this suspension or the anticipated resumption date at this time.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
Please be sure to review the following websites and take appropriate action.
While a TIN, ITIN, or SSN is not required for FedEx shipments with a customs declared value of 80,000 yen or less,
we highly encourage you to provide this information on the customs declaration form on our website.
This will help prevent potential issues such as higher than necessary customs duties and delays in customs processing.
For FedEx shipments with a customs declared value exceeding 80,001 yen, a TIN, ITIN, or SSN is mandatory.
Please ensure you provide this information, as shipments cannot be exported without it. We appreciate your cooperation.
https://www.fedex.com/en-jp/service-news/us-tariff-impact-on-international-business-shipping.html
https://www.fedex.com/en-jp/service-news.html#us-regulatory-changes
** We advise using Japan Post office to minimize potential customs-related issues.
Thank you for your understanding and cooperation.
[2026-01-21] Important: Temporary Suspension of Certain Purchase Services Due to Building Facilities Maintenance
Due to scheduled building facilities maintenance, certain purchase services will be temporarily unavailable during the period outlined below.
Please note that the maintenance start and end times may change depending on work conditions.
Scheduled maintenance period (tentative):
January 25, 2026, 4:00 PM – January 26, 2026, 9:00 AM (JST)
Affected services:
Mercari Buy It Now (BIN)
Fril Buy It Now (BIN)
PayPay Flea Market Buy It Now (BIN)
Yahoo Auctions (Auto bidding)
Impact:
Orders placed for the above services during the maintenance period cannot be processed immediately.
Our action:
All applicable orders received during the maintenance window will be processed sequentially after services resume.
Planned service resumption:
From January 26, 2026, 9:00 AM (JST)
Please note that the resumption time may change depending on the maintenance status.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
2026-01-21 11:41:00
[2026-01-19] Free commission fee for ZOZO
This campaign will be applied for a placed order from 2026-01-20 JST to 2026-01-31 JST.
- All items in an order needs to be from Zozo. If not, this campaign is not applied.
- Filled url at our checkout process needs to start with https://zozo.jp/shop/. If not, this campaign is not applied.
- Reward points is not applied for this order.
2026-01-19 14:46:34
[2026-01-13] NOTICE: Shipment Delay Due to Printing Equipment Issue
Please accept our sincerest apologies for the delay in shipment scheduled for January 13, 2026 JST.
Due to an unexpected issue with our printing equipment, shipments planned for January 13 JST have been postponed. We have confirmed that the issue has been addressed, and the affected shipments will be dispatched on January 14, 2026 JST.
We sincerely apologize for any inconvenience this delay may cause and appreciate your kind understanding and patience.
2026-01-13 11:41:00
[2026-01-06] [RESOLVED] Apology for Website Accessibility Issues
Please accept our sincerest apologies for the difficulty you may have experienced accessing our website from approximately 1:00 AM to 10:00 AM JST on Monday, January 6, 2026. We understand that the website may have been difficult to access during this time, and we sincerely apologize for any inconvenience this may have caused.
We have confirmed that the website is now operating normally and can be accessed without issue.
Thank you for your understanding and patience.
2026-01-06 11:45:00
[2025-11-22] Important: Mercari BIN Purchase Availability Update
As of November 22, 2025 (JST), the Mercari “Buy It Now (BIN)” option is available 24 hours a day. You can submit BIN purchase requests at any time.
Mercari Shops (Mercari official shop listings)
Orders for items listed under Mercari Shops will still be placed by our staff during our regular business hours.
Thank you very much for your understanding and continued support.
2025-11-22 10:41:00
[2025-11-13] Resumption of Japan Post Shipments to Canada
We are pleased to inform you that Japan Post will resume shipments to Canada starting November 14, 2025.
During the suspension period caused by the Canada Post strike, all Canada-bound parcels were shipped via FedEx only.
From November 14 onward, Japan Post shipping options will be available again for new orders and future shipments.
Thank you very much for your understanding and cooperation throughout the suspension.
2025-11-13 15:45:32
[2025-10-08] [Important] FedEx Duty Invoice Delays & Settlement Timing
FedEx has notified us that issuing duty invoices is taking 1–2 months or longer and may be further delayed.
Once FedEx confirms and bills the duty amount, we will proceed with your settlement (refunds or additional charges, if any).
We apologize for the delay and appreciate your patience. We will update this page as the situation evolves.
Scope: Orders shipped via FedEx SPD (duty settlement)
Impact: Longer settlement time than usual (estimate: 1–2 months or more)
Action: We will automatically process settlement as soon as we receive the confirmed amount from FedEx
2025-10-08 16:56:12
[2025-10-06] Temporary Suspension of Japan Post Shipments to Canada
Due to the ongoing strike at Canada Post, shipments via Japan Post are currently unavailable.
Please note that the storage period will not be extended while shipments to Canada remain suspended.
For customers who have already completed Final Payment:
Customers who selected Japan Post must switch to FedEx as their shipping method.
If Final Payment is completed while keeping Japan Post as the selected method, an invoice correction fee of 1,100 yen may be charged.
For customers who have already requested packing:
We will issue the invoice using FedEx Priority.
You may change to another available FedEx shipping method when making your Final Payment.
If no available shipping method appears at the time of packing request:
Please email us with the order numbers you would like to have packed.
We will review the situation and reply with further instructions.
2025-10-06 09:54:32
[2025-09-29] Important: Temporary Suspension of Mercari BIN Purchases
To protect customers and ensure smooth processing, Mercari “Buy It Now (BIN)” purchases placed between 17:00 JST on September 29 and 10:00 JST on September 30 will not be processed immediately.
Impact: Orders submitted during this window will not complete at the time of purchase.
What we do: All affected orders will be re-attempted by our team starting 10:00 JST on September 30.
Timing: Regular BIN purchase processing will resume at this time.
We sincerely apologize for the inconvenience and thank you for your continued understanding and cooperation.
2025-09-29 16:03:00
[2025-09-24] Important: Daily Suspension of Mercari BIN (00:00–08:00 JST)
To protect customers and our platform, Mercari “Buy It Now (BIN)” purchases are suspended daily from 22:50 to 08:15 (JST).
Impact: Orders placed during this window may fail to complete.
What we do: We will attempt the purchase again during our regular business hours.
Timing: The resumption of BIN availability within this time frame is currently undecided.
We sincerely apologize for the inconvenience and appreciate your continued understanding and cooperation.
2025-09-24 18:03:00
[2025-08-27] Sender-Paid Customs Duties for U.S. Shipments via FedEx (Available from Mid-September)
Effective from mid-September, we will offer a new sender-paid customs duties service for shipments to the United States.
Applicable carrier: FedEx only
We will advance customs duties and taxes on behalf of the customer.
Duties are estimated at 25% of the taxable amount and included in the Final Payment (together with shipping).
Any difference will be refunded or additionally charged after customs clearance (approx. 2 months after delivery).
A fixed handling fee (¥520) and carrier disbursement fee (FedEx rules) also apply.
This service responds to recent U.S. customs regulation changes, which require sender-paid duties even for shipments under USD 800.
Please note:
This service may be modified, postponed, or discontinued without prior notice, depending on future changes in U.S. customs regulations, FedEx policies, or other circumstances.
Details are available here.
2025-08-27 14:54:32
[2025-08-26] [SOLVED] Service Restoration for Yahoo Japan Auction Tool
This is an announcement regarding a recent service disruption.
Due to a system-wide security upgrade, some features of our Yahoo Japan Auction tool were temporarily unavailable. We are pleased to inform you that the issue has been resolved and all services have been fully restored.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
2025-08-26 18:25:00
[2025-08-26] Notice Regarding Shipments to the United States (Japan Post: EMS, Small Packets, Parcel post)
Due to changes in U.S. customs regulations, Japan Post has temporarily suspended shipments containing goods to the United States (EMS (goods), Small Packets, and Parcel post).
Until Japan Post resumes acceptance, we are unable to ship to the U.S. by these methods.
Orders can still be placed as usual, and we will inform you regarding extended storage periods or other measures in line with Japan Post’s response.
For details, please check the official Japan Post announcement here:
Japan Post Information (August 25, 2025)
2025-08-26 12:03:48
[2025-08-22] [SOLVED ]Apology for Website Accessibility Issues
Please accept our sincerest apologies for the difficulty you may have experienced accessing our website between 00:00 and 08:00 JST on Friday, August 22, 2025. We understand that this may have caused you inconvenience, and for that, we are truly sorry.
The issue was caused by a temporary configuration problem with our security settings, which were inadvertently set too high. This unintentionally limited access for some users. We have since corrected the settings and confirmed that our website is now fully accessible.
We take the security of our website and your data very seriously and are committed to maintaining a balance between robust security and seamless user experience. We are taking steps to prevent a similar situation from happening in the future.
Thank you for your understanding.
2025-08-22 08:45:00
[2025-08-18] [Resolved] Auction(AUTO) service Disruption
Please accept our sincerest apologies for the significant inconvenience caused. We experienced a temporary disruption in our Auction (AUTO) service due to an internal system issue. The service was affected from approximately 8:00 PM JST on August 17, 2025, to 12:00 PM JST on August 18, 2025. We are pleased to report that full service has since been restored.
2025-08-18 12:07:29
[2025-06-27] Track Your Items Better!
Starting with orders placed on June 28, 2025, you'll see the full status history for each item, from order acceptance right through to its arrival, directly on your HISTORY page. This means you can follow your products every step of the way!
2025-06-27 14:25:33
[2025-06-27] Improved Order View!
Now you can easily see the number of items in each status within your orders, both in your email and on the HISTORY page. This helps you track the progress of every single item at a glance!
2025-06-27 14:20:26
[2025-06-27] Edit or Cancel Specific Items Due to Price Differences
Have an item in your order with a price lower than its initial purchase? You can now directly change its purchase amount on your HISTORY page or cancel that item if needed.
2025-06-27 13:01:16
Mercari
Yahoo Japan AuctionOur services
secure packing way
packing fee
Guaranteed inspection
except an item is genuine or not
combined packing fee!
Paypal
Temporarily unavailable.
Japan-based shop run by a Japanese merchant.
Delivering items to you direct from Japan. Even if you could read Japanese,
you may find that most of the shops in Japan do not allow international shipping.
Why?
Because most Japanese shops either do not support transactions
outside the country or cannot communicate in English.
Our shop supports both English & Japanese transactions.
We will process all transactions in Japan completely and ship your item to worldwide.
Fast. Convenient. Safe. Your items delivered right at your doorstep.
Realtime translation of Japanese web pages to English available.