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For the time being, this service will be available exclusively with the following FedEx shipping options: FedEx Priority, FedEx Economy, FedEx ICP, and FedEx Priority PAK.
Except for the handling of customs duties, all services and procedures remain the same as with standard FedEx shipping.
For further details regarding the SPD service, please refer to here
In addition, due to recent updates to FedEx’s terms and conditions, all U.S. customers are now required to provide tariff codes.
Please ensure that you enter this information at the time of your Final Payment on our website.
We also kindly ask you to review the following resources in advance:
- Comprehensive information on U.S. Customs procedures: FedEx – U.S. tariff impact on international shipping
- Tariff code / HTS code search (FedEx Ship Manager)
- U.S. Government HTS code search site
We kindly request that you submit your packing request within the designated period.
Important Notice: Requests for other shipping methods cannot be accepted at this time, as shipments to the U.S. are currently unavailable by other carriers. We regret that we are unable to address inquiries such as why Japan Post does not ship to the U.S. or why customs duties are incurred.
Regarding Japan Post’s UGX service, we will provide an announcement on our homepage as soon as it becomes available.
If the total taxable amount within a single shipment is USD 100 or less and marked as a “GIFT,” it can still be shipped via Japan Post as before.
Please note that the taxable amount is not the declared customs value, but rather the total amount paid to the seller (including tax) plus the acquisition cost.
Since Japan Post shipping options are not selectable for U.S. destinations on our website, customers who wish to use this option are kindly requested to contact us by email with the order number and preferred shipping method.
We sincerely appreciate your understanding and cooperation.
Applicable carrier: FedEx only
We will advance customs duties and taxes on behalf of the customer.
Duties are estimated at 25% of the taxable amount and included in the Final Payment (together with shipping).
Any difference will be refunded or additionally charged after customs clearance (approx. 2 months after delivery).
A fixed handling fee (¥520) and carrier disbursement fee (FedEx rules) also apply.
This service responds to recent U.S. customs regulation changes, which require sender-paid duties even for shipments under USD 800.
Please note:
This service may be modified, postponed, or discontinued without prior notice, depending on future changes in U.S. customs regulations, FedEx policies, or other circumstances.
Details are available here.
Until Japan Post resumes acceptance, we are unable to ship to the U.S. by these methods.
Orders can still be placed as usual, and we will inform you regarding extended storage periods or other measures in line with Japan Post’s response.
We appreciate your understanding that we are unable to provide a specific date for when we can resume shipping to the United States or which methods will be available.
This is entirely dependent on how U.S. customs handles the situation.
Currently, we do not have any shipping methods available for the U.S.
We are in the process of contacting various shipping companies, but since the situation with U.S. customs remains unclear,
we will contact you again as soon as we have an update.
For details, please check the official Japan Post announcement here:
Japan Post Information (August 25, 2025)
As an alternative shipping method, we kindly request that you utilize Japan Post for any shipments destined for the US during this period.
Please note that we are unable to provide information regarding the reason for this suspension or the anticipated resumption date at this time.
We sincerely apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
Please be sure to review the following websites and take appropriate action.
While a TIN, ITIN, or SSN is not required for FedEx shipments with a customs declared value of 80,000 yen or less,
we highly encourage you to provide this information on the customs declaration form on our website.
This will help prevent potential issues such as higher than necessary customs duties and delays in customs processing.
For FedEx shipments with a customs declared value exceeding 80,001 yen, a TIN, ITIN, or SSN is mandatory.
Please ensure you provide this information, as shipments cannot be exported without it. We appreciate your cooperation.
https://www.fedex.com/en-jp/service-news/us-tariff-impact-on-international-business-shipping.html
https://www.fedex.com/en-jp/service-news.html#us-regulatory-changes
** We advise using Japan Post office to minimize potential customs-related issues.
Thank you for your understanding and cooperation.
[2025-08-27] Sender-Paid Customs Duties for U.S. Shipments via FedEx (Available from Mid-September)
Effective from mid-September, we will offer a new sender-paid customs duties service for shipments to the United States.
Applicable carrier: FedEx only
We will advance customs duties and taxes on behalf of the customer.
Duties are estimated at 25% of the taxable amount and included in the Final Payment (together with shipping).
Any difference will be refunded or additionally charged after customs clearance (approx. 2 months after delivery).
A fixed handling fee (¥520) and carrier disbursement fee (FedEx rules) also apply.
This service responds to recent U.S. customs regulation changes, which require sender-paid duties even for shipments under USD 800.
Please note:
This service may be modified, postponed, or discontinued without prior notice, depending on future changes in U.S. customs regulations, FedEx policies, or other circumstances.
Details are available here.
2025-08-27 14:54:32
[2025-08-26] [SOLVED] Service Restoration for Yahoo Japan Auction Tool
This is an announcement regarding a recent service disruption.
Due to a system-wide security upgrade, some features of our Yahoo Japan Auction tool were temporarily unavailable. We are pleased to inform you that the issue has been resolved and all services have been fully restored.
We sincerely apologize for any inconvenience this may have caused and appreciate your understanding.
2025-08-26 18:25:00
[2025-08-26] Notice Regarding Shipments to the United States (Japan Post: EMS, Small Packets, Parcel post)
Due to changes in U.S. customs regulations, Japan Post has temporarily suspended shipments containing goods to the United States (EMS (goods), Small Packets, and Parcel post).
Until Japan Post resumes acceptance, we are unable to ship to the U.S. by these methods.
Orders can still be placed as usual, and we will inform you regarding extended storage periods or other measures in line with Japan Post’s response.
For details, please check the official Japan Post announcement here:
Japan Post Information (August 25, 2025)
2025-08-26 12:03:48
[2025-08-22] [SOLVED ]Apology for Website Accessibility Issues
Please accept our sincerest apologies for the difficulty you may have experienced accessing our website between 00:00 and 08:00 JST on Friday, August 22, 2025. We understand that this may have caused you inconvenience, and for that, we are truly sorry.
The issue was caused by a temporary configuration problem with our security settings, which were inadvertently set too high. This unintentionally limited access for some users. We have since corrected the settings and confirmed that our website is now fully accessible.
We take the security of our website and your data very seriously and are committed to maintaining a balance between robust security and seamless user experience. We are taking steps to prevent a similar situation from happening in the future.
Thank you for your understanding.
2025-08-22 08:45:00
[2025-08-18] [Resolved] Auction(AUTO) service Disruption
Please accept our sincerest apologies for the significant inconvenience caused. We experienced a temporary disruption in our Auction (AUTO) service due to an internal system issue. The service was affected from approximately 8:00 PM JST on August 17, 2025, to 12:00 PM JST on August 18, 2025. We are pleased to report that full service has since been restored.
2025-08-18 12:07:29
[2025-07-10] FRIL BIN option will be temporarily unavailable
The FRIL BIN option will be temporarily unavailable due to maintenance until mid-July.
Consequently, all purchases originating from FRIL will be processed during our standard business hours throughout this period.
2025-07-10 13:06:25
[2025-07-06] Free commission fee for SURUGAYA
Campaign Details
We're excited to announce that Surugaya support will resume on July 7th JST, 2025!
To celebrate, we're offering commission-free orders for a limited time.
From July 7th JST to July 31st JST, 2025, you won't pay any commission fees on orders that meet the following conditions:
- All items in an order must be from the same online shop.
- The URL entered during our checkout process must begin with:
https://suruga-ya.jp/product/detail/ or https://www.suruga-ya.jp/product/detail/
- Reward points will not be earned on eligible orders.
2025-07-06 14:28:50
[2025-06-27] Track Your Items Better!
Starting with orders placed on June 28, 2025, you'll see the full status history for each item, from order acceptance right through to its arrival, directly on your HISTORY page. This means you can follow your products every step of the way!
2025-06-27 14:25:33
[2025-06-27] Improved Order View!
Now you can easily see the number of items in each status within your orders, both in your email and on the HISTORY page. This helps you track the progress of every single item at a glance!
2025-06-27 14:20:26
[2025-06-27] Edit or Cancel Specific Items Due to Price Differences
Have an item in your order with a price lower than its initial purchase? You can now directly change its purchase amount on your HISTORY page or cancel that item if needed.
2025-06-27 13:01:16
[2025-05-30] Free commission fee for SURUGAYA
Campaign Details
We're excited to announce that Surugaya support will resume on June 1st JST, 2025!
To celebrate, we're offering commission-free orders for a limited time.
From June 1st JST to June 30th JST, 2025, you won't pay any commission fees on orders that meet the following conditions:
- All items in an order must be from the same online shop.
- The URL entered during our checkout process must begin with:
https://suruga-ya.jp/product/detail/ or https://www.suruga-ya.jp/product/detail/
- Reward points will not be earned on eligible orders.
2025-05-30 00:00:00
[2025-05-30] Free commission fee for Amazon Japan and Rakuten
Campaign Details
This offer applies to orders placed between June 1st, 2025 JST and June 31st, 2025 JST, subject to the following conditions:
- All items in an order must be from the same online shop.
- The URL entered during our checkout process must begin with one of the following:
Amazon Japan: https://www.amazon.co.jp/
Rakuten: https://item.rakuten.co.jp/
- Reward points will not be earned on eligible orders.
2025-05-30 00:00:00
Mercari
Yahoo Japan AuctionOur services
secure packing way
packing fee
Guaranteed inspection
except an item is genuine or not
combined packing fee!
Paypal
Temporarily unavailable.
Japan-based shop run by a Japanese merchant.
Delivering items to you direct from Japan. Even if you could read Japanese,
you may find that most of the shops in Japan do not allow international shipping.
Why?
Because most Japanese shops either do not support transactions
outside the country or cannot communicate in English.
Our shop supports both English & Japanese transactions.
We will process all transactions in Japan completely and ship your item to worldwide.
Fast. Convenient. Safe. Your items delivered right at your doorstep.
Realtime translation of Japanese web pages to English available.