Storage period
There are two types of storage policies,
which vary depending on the order status: Final payment pending and In storage.
This page is for the order status In storage.
For information regarding Final payment pending, please refer to here.
This page is for the order status In storage.
For information regarding Final payment pending, please refer to here.
Storage period
Standard Storage Period: 45 days
We offer free storage for your items in our warehouse for 45 days, starting from the date we receive all items in your order.
(e.g.) An order has 3 items. 2 items arrive on April 18th JST. Remaining 1 item arrives on July 1st JST.
Storage period is August 15th (=45 days starting on July 1st).
We offer free storage for your items in our warehouse for 45 days, starting from the date we receive all items in your order.
(e.g.) An order has 3 items. 2 items arrive on April 18th JST. Remaining 1 item arrives on July 1st JST.
Storage period is August 15th (=45 days starting on July 1st).
Extend storage period
Extended storage period: 7 days
Maximum extension times: 2
Storage fee for each item: 0 [JPY/day]
We offer complimentary storage for your items for a total duration of (Extended Storage Period + Basic Storage Period).
You have the option to extend your storage period by using the "Extend" button located on your order history page, provided the extension is requested before the initial storage period expires.
*Extend button is on "History" page (By History button on our header part).
You can extend the period for 7 days with each extension.
(e.g.) Date of Arrival: March 17th JST, Storage period: May 1st JST
[CASE 1] Extend on March 17th JST -> Extended Storage period: May 8 JST
[CASE 2] Extend on May 1st JST -> Extended Storage period: May 8 JST
Maximum extension times: 2
Storage fee for each item: 0 [JPY/day]
We offer complimentary storage for your items for a total duration of (Extended Storage Period + Basic Storage Period).
You have the option to extend your storage period by using the "Extend" button located on your order history page, provided the extension is requested before the initial storage period expires.
*Extend button is on "History" page (By History button on our header part).
You can extend the period for 7 days with each extension.
(e.g.) Date of Arrival: March 17th JST, Storage period: May 1st JST
[CASE 1] Extend on March 17th JST -> Extended Storage period: May 8 JST
[CASE 2] Extend on May 1st JST -> Extended Storage period: May 8 JST
Maximum storage period
Maximum FREE storage period is 59 days (If you extend the period).
Storage period expires
Expired orders will be canceled without prior notice. No refunds will be issued.
We don't refund any payment.
Note: We may consider holding your orders for a limited additional period. Please contact us via email before your storage period expires to discuss this possibility.
We don't refund any payment.
Note: We may consider holding your orders for a limited additional period. Please contact us via email before your storage period expires to discuss this possibility.