Mercari purchase service was resumed at 18:00 2025-01-23 JST.
[2025-01-18][Campaign] Free commission fee for Melonbooks. Refer to the announcement on our top page about the detail.
[2025-01-18][Campaign] Free commission fee for Amazon Japan and Rakuten. Refer to the announcement on our top page about the detail.

Return policy

[Exported goods]
Please be advised that returns and refunds are not accepted, with the exception of instances involving incorrect or missing items caused by our direct oversight.

In cases of seller error resulting in incorrect or missing items, we will actively work with the seller to resolve the issue by arranging for the correct items to be sent.
Nevertheless, we cannot accommodate returns or refunds.
[Shipment]
We regret to inform you that we do not accept returns for any reason.
If delivery of the product cannot be completed, your country's customs or shipping company will dispose of the product, and we will not issue any refunds.
Furthermore, you will be responsible for any customs duties and processing fees associated with shipping and product disposal. Failure to pay the invoiced amount within 3 days of the invoice date will result in the termination of your access to our services.