Packaging Notes
Refer to FAQ page more details.
How We Package Your Order:
We take great care to pack your items to prevent damage and moisture during transit.
If an item arrives inadequately protected, we will repack it to ensure its safety.
Due to their length and unique shape, items such as posters, tapestries, and umbrellas cannot be combined with other items in a single package. These items will be packaged and shipped individually.
Depending on the shipping method selected, it may not be possible to pack all items in a single box. In such cases, we will use our discretion to pack the items in multiple boxes without prior notice to the customer.
Packing fee may apply when multiple boxes are required. If you wish to avoid multiple boxes, please contact us by email before submitting your packing request.
You can select your preferred packing method from the following three options by clicking the "Pack" button in our header:
Due to their length and unique shape, items such as posters, tapestries, and umbrellas cannot be combined with other items in a single package. These items will be packaged and shipped individually.
Depending on the shipping method selected, it may not be possible to pack all items in a single box. In such cases, we will use our discretion to pack the items in multiple boxes without prior notice to the customer.
Packing fee may apply when multiple boxes are required. If you wish to avoid multiple boxes, please contact us by email before submitting your packing request.
You can select your preferred packing method from the following three options by clicking the "Pack" button in our header:
- Very Well:
Your item will be packed with a generous amount of packing materials for maximum protection.
Please note that this option will result in a larger and heavier parcel, leading to higher shipping costs.
- Normal:
Your item will be packed securely using a sufficient amount of packing materials to ensure adequate protection.
This option offers a reasonable balance with moderate shipping costs.
- Minimum:
Your item will be packed with the minimum necessary packing materials, avoiding any unnecessary additions.
This option offers the lowest shipping costs.
Please be aware that while we aim to protect your item, this method provides the least amount of cushioning.
Important Notes:
* We may, at our discretion, add supplementary packing materials if we deem it necessary to further protect your item.
** Please be aware that we do not offer refunds for items damaged during delivery,regardless of the packing method selected.
Choosing the "Minimum" packing option is at your own risk.
Consolidated Packing
Maximize Efficiency with Free Consolidated Packing!
Take advantage of our consolidated shipping option, available for all services.
We ensure your items are well-protected during transit with bubble wrap and/or paper, enclosed in a sturdy outer box or envelope.
* Important: Once your order status is marked as "Packing" the specified consolidation method (to add, remove, or change an order) is final and cannot be changed.
Take advantage of our consolidated shipping option, available for all services.
We ensure your items are well-protected during transit with bubble wrap and/or paper, enclosed in a sturdy outer box or envelope.
* Important: Once your order status is marked as "Packing" the specified consolidation method (to add, remove, or change an order) is final and cannot be changed.
Packing fee
The final number of parcels can only be confirmed and communicated to you once packing is finalized.
Packing Fee Calculation:
The packing fee is calculated as follows: 500 JPY multiplied by the difference between the number of packed parcels in a single packing request and the number of orders within that same request.
Example Scenarios:
3 orders packed into 1 parcel: No packing fee.
3 orders packed into 2 parcels: No packing fee.
3 orders packed into 3 parcels: No packing fee.
3 orders packed into 4 parcels: A packing fee of 500 JPY will be charged (500 JPY * (4 parcels - 3 orders)).
3 orders packed into 5 parcels: A packing fee of 1000 JPY will be charged (500 JPY * (5 parcels - 3 orders)).
Packing Fee for EMS and International Parcel Post:
For shipments via EMS and International Parcel Post,
the packing fee is calculated as follows: 1000 JPY multiplied by the difference between the number of packed parcels in a single packing request and the number of orders within that same request.
Additional Packing Fees for Heavy EMS and International Parcel Post: For packed parcels weighing 10 Kg or more: The packing fee will be 5% of the total shipping cost, plus an additional 500 JPY.
For packed parcels weighing 20 Kg or more: The packing fee will be 5% of the total shipping cost, plus an additional 1000 JPY.
Packing Fee Calculation:
The packing fee is calculated as follows: 500 JPY multiplied by the difference between the number of packed parcels in a single packing request and the number of orders within that same request.
Example Scenarios:
3 orders packed into 1 parcel: No packing fee.
3 orders packed into 2 parcels: No packing fee.
3 orders packed into 3 parcels: No packing fee.
3 orders packed into 4 parcels: A packing fee of 500 JPY will be charged (500 JPY * (4 parcels - 3 orders)).
3 orders packed into 5 parcels: A packing fee of 1000 JPY will be charged (500 JPY * (5 parcels - 3 orders)).
Packing Fee for EMS and International Parcel Post:
For shipments via EMS and International Parcel Post,
the packing fee is calculated as follows: 1000 JPY multiplied by the difference between the number of packed parcels in a single packing request and the number of orders within that same request.
Additional Packing Fees for Heavy EMS and International Parcel Post: For packed parcels weighing 10 Kg or more: The packing fee will be 5% of the total shipping cost, plus an additional 500 JPY.
For packed parcels weighing 20 Kg or more: The packing fee will be 5% of the total shipping cost, plus an additional 1000 JPY.