Notification of packing delay

[2022-05-26 UPDATED]
Thank you for using our services.
Packing will delay about 2 weeks because we are inundated with orders and long holiday.
We extend our storage period to 2022-06-30 for all orders that an order status is "Select shipping option".
Even if your order passes 30 days of our storage period, we don't cancel your order and charge any additional fee by 2022-06-30.

* Our storage period for an order that an order status is "Waiting Last payment" is 7 days.

We would extend storage period to 45 days by 2022-05-31. We don't cancel your order and charge any additional fee for 45 days starting a day we receive all items in an order.

We’ll put more effort.

[2022-05-20更新]
Japans shopping serviceをご利用頂きありがとうございます。
注文の増加、人員不足、倉庫スペースの不足により検品、梱包、出荷、customer supportに大幅な遅延が発生している事を心よりお詫び申し上げます。

低品質のサービスをご提供し続けるよりも、高品質サービスをご提供できるようになるまでは、サービスのご提供を制限した方がよりご満足頂けるとの判断です。

1. これ以上の遅延により、既存注文でご迷惑をおかけすることを回避するために、
2022-05-19 21:00 JSTから2022-05-23 12:00 JST迄の間、Online shop serviceの新規受注を一時停止します。
Mercariに関しましては、6月中旬〜下旬の再開を予定しております。

大幅な遅延の上に、一時停止により多大なご迷惑をおかけしますが、何卒ご理解の程、宜しくお願致します。

2. 梱包に関するご要望(同梱可能かどうか、梱包方法の指示等)は当面の間、謝絶致します。お問い合わせ頂いても回答しないことを、何卒ご容赦ください。
7月頃に再開予定です。

現状の遅延とサービス品質の低下を解決するために、6月に新事務所に移転し人員増強を予定しています。
事務所移転に伴い、6月に梱包作業が2週間程度遅延する見込みです。
詳細な日程は決まり次第こちらにてご連絡致します。
また、7月よりメール対応の迅速化、梱包発送期間の短縮、Mercari, fril, paypay,ヤフオク等の即時購入サービスの改善を予定しております。

サービス遅延により多大なご迷惑をおかけしていることを心よりお詫び申し上げます。

Thank you for using our services.
We will introduce the following because we are inundated with orders and long holiday.
1. We don't ask your inquiry to a seller until 2022-06-30 JST except that we ask a seller to discount (only in case you place an order).
2. It's taking 3 days to reply to your email.
3. We don't combine your item that exceeds the longest edge (size of our received parcel from a seller) is over 60 cm with another item until 2022-06-30.
We don't ask a seller size of the parcel and tell you the size.
This will apply for all placed orders from 2022-05-14 to 2022-06-30.
4. We charge service fee for 500 JPY per parcel that exceeds the longest edge (size of our received parcel from a seller) is over 60 cm.
We don't ask a seller size of the parcel and tell you the size.
This fee will be chaged as packing fee for an invoice of Last payment.
This will apply for all placed orders from 2022-05-14 to 2022-06-30.

現状の遅延とサービス品質の低下を解決するために、6月に新事務所に移転し人員増強を予定しています。
事務所移転に伴い、6月に梱包作業が2週間程度遅延する見込みです。
詳細な日程は決まり次第こちらにてご連絡致します。
また、7月よりメール対応の迅速化、梱包発送期間の短縮、Mercari, fril, paypay,ヤフオク等の即時購入サービスの改善を予定しております。

サービス遅延により多大なご迷惑をおかけしていることを心よりお詫び申し上げます。
Hotmail, outlook, live, saunalahti and yahoo.com

All of our emails to Hotmail, outlook, live, saunalahti and yahoo.com are rejected by their email server.
We are asking them to remove us from their block list for 4 months. However, they does not delete us from the list.

Please try the following.
1. Use another email account like gmail or yahoo if you are using Hotmail, outlook or live.
You can chenge your email address by Account button in our header part -> account information button.

2. Add jpshopping.jp and mail.jpshopping.jp to SAFE SENDER LIST of your email client software.
Safe list does not work.
Your available shipping method

You can check your available shipping method by the following.
Please kindly understand we will not reply it.
1. Access to Shipping method
2. Select your country
3. Click Check button
4. Available shipping method, cost and details are shown
GW休暇中のお取引について

日本国内では4月29日から5月5日までGW休暇の為、お取引に10-14日程度の遅延が生じる可能性があります。
弊社は4月29日,5月3,4,5日が休日となり、入荷、梱包、出荷作業は停止いたします。
これらのサービスは、5月6日以降に再開致します。

*GW休暇中に到着荷物が発送人に返送されることの無い様に手配してありますのでご安心ください。
*ご注文の受発注作業は通常通り可能です。
*4月27日17時お支払い分までは4月28日に出荷され、これ以降のお支払い分は5月6日以降の出荷となります。

All transactions including a reply to your email is delay 3-5 days dut to our long holiday.
Japan post office announced the following on 2022-03-08.

Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories (Updated on March 8th)
We will email you about the parcel you already paid Last payment and your packing request sequentially.Please wait a couple of days.

Japan post office announced the following on 2022-03-01.

Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories (Updated on March 1st)

[2022-04-04]

Max. number of items in an order of Online shop service will be 10 from 2022-04-10 PM5 JST.
[2021-11-18]

PayPay flea market tool was released.

[2021-09-29] Mercari tool and BIN option

Mercari tool is not working now. Please use offical Mercari site https://jp.mercari.com/.
Mercari BIN option is not working now. Please use Manul option. We will work to fix this issue in a week.
Mercari BIN option and Mercari tool are resumed. Thank you for your kind understanding and cooperation.
[Japan post office] Resumption of EMS Service to the United States and introduce additional fees for EMS addressed to Zone 2.

Japan post office will resume EMS service to the United States effective June 1.
Japan post office will also introduce additional fees for EMS addressed to Zone 2 (Oceania, North America, Central America, Middle East and Europe) effective June 1 because of rising transportation costs.
For details, please see here.
[UPDATED][2021-11-15] Restriction of international shipping

This change will apply for all orders.
Countries (There is no shipping method by Japan post office): We will keep your item(s) in our storage without our storage fee even if it passes 30 days until a shipping method by Japan post office is available.
** Our storage fee will be charged only in case you request to pack your item(s) and passes for 7 days in state "Waiting last payment" in the same manner as before.
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Japan-based shop run by a Japanese merchant.


Delivering items to you direct from Japan. Even if you could read Japanese,
you may find that most of the shops in Japan do not allow international shipping.

Why?

Because most Japanese shops either do not support transactions
outside the country or cannot communicate in English.


Our shop supports both English & Japanese transactions.
We will process all transactions in Japan completely and ship your item to worldwide.

Fast. Convenient. Safe. Your items delivered right at your doorstep.

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